Rex is built to work like the best customer service agent that works 24/7 to handle customer support, social interactions, and sales on WhatsApp & Instagram
Rex uses all of your support knowledge to generate accurate answers.
Rex speaks in your tone of voice, and follows your policies and procedures.
Rex personalizes every interaction and takes actions on behalf of customers.
AI-generated insights give you full visibility and trust in Rex’s performance.
Leverages all your knowledge to create the perfect answer.
Rex creates answers by pulling the most relevant information from multiple knowledge sources, enabling it to generate more thorough responses and improving its ability to tackle complex questions.
Generate content for Rex using your teammates' conversations in the Inbox to quickly fill content gaps and enhance Rex's resolution rate.
Easily manage, update, and maintain all the knowledge sources Rex learns from in a single, centralized location with the Knowledge Hub. This ensures Rex always has access to the most up-to-date information as your business evolves.
Rex quickly learns from a wide range of public and private knowledge sources, such as Help Center articles, internal support materials, PDFs, and URLs.
Leverages all your knowledge to create the perfect answer.
Rex can adapt to your tone of voice preferences, letting you personalize it or choose from options like professional, friendly, humorous, and more. You can also set the length of Rex’s responses, from short and concise to long and detailed.
Rex will automatically identify and resolve issues in over 10 languages, allowing you to choose which languages you want to support.
Rex can translate support content in any language and generate responses in the customer's language—no localization needed.
Rex can learn your support policies and procedures in natural language, ensuring it follows the correct processes with every customer.
Rex automatically identifies questions on topics you select, like refunds or cancellations, and either follows workflows or directs them to the appropriate team.
Integrate Rex into Workflow automations to handle triaging, routing, and generating responses when customers take specific actions—all from the no-code visual builder in workflows.
Set up when and how Rex triages conversations or hands them off to your human support team. Rex will always automatically hand off when it's the safest option for the customer.
Customize the experience for each customer.
Rex can adapt to your tone of voice preferences, letting you personalize it or choose from options like professional, friendly, humorous, and more. You can also set the length of Rex’s responses, from short and concise to long and detailed.
Rex can read, analyze, and interpret images—such as screenshots, invoices, and error messages—allowing customers to share what they see without needing long explanations.
Rex can access customer information from external systems to deliver personalized experiences by providing details about customer accounts, purchases, subscriptions, and more.
Connect Rex to your everyday data sources—no coding needed—using pre-built templates for HubSpot, Shopify, Razorpay, and more. AI-powered templates guide you in pinpointing the most crucial actions to set up first.
Delivers the essential data you need to enhance quality and performance.
Evaluate how Rex is influencing your resolution rates and CSAT with a comprehensive, customizable pre-built report that offers a complete overview of Rex’s performance.
Effortlessly track Rex conversations in real time directly from your Inbox.
Assess Rex’s responses to queries against your existing support content and enhance Rex’s performance by pinpointing areas for improvement.
The new age of AI-first customer engagement starts here