As a business person, you likely know that WhatsApp is fast becoming the preferred social media tool, for marketing. With around 1.6 billion active users on the platform, most of whom are below the age of 25, WhatsApp offers a vast possible marketplace for business owners and marketers to sell their products. Or alternately it also offers a channel of communication with customers regarding customer support.
If you are looking at WhatsApp as a marketing tool, there are two options for you:
Whilst WhatsApp Business is effective for messaging prospects and customers and some degree of automation, WhatsApp API allows for full-fledged conversations and engagement possibilities in service of selling and customer support.
BotSpace is one such solution provider you may approach.
Buy or port a phone number
The number you decide to use for your WhatsApp API cannot be used for anything else. If you have a number that is already being used for a Business Account, then you would need to relinquish that number and get a new number for WhatsApp API
Apply to a Business Solution Provider, such as BotSpace
We will send you a contract form that you would need to fill in.
Undergo WhatsApp Commerce Policy and Display Name checks
WhatsApp will review your application to ensure that it meets its Commerce Policy. You would need to mention your Display Name. As the name suggests the Display Name is the name that will appear on your WhatsApp API account. It is advisable to use a display name that matches your official business name.
Verify Facebook Business and number, and accept messaging permissions
As part of the application process, you need to complete the Business Verification in Facebook Business Manager by providing some required documents. Facebook Business Verification is different from Facebook Page Verification.
Facebook requires business verification as a way of establishing the credibility and integrity of your business. You may also be required to start business verification in the app dashboard if your app is required to go through an app review. If you already invoice regularly to pay for ads on Facebook, you don't need to submit documentation for verification.
Even after you have done your business verification, you can still return to the Security Centre to edit your details at any time. However, these changes would entail that you would be required to once again complete the business verification process
You must be an admin of the Business Manager account to verify your business.
Advertisers based in China may be asked to complete bank account verification
If you receive confirmation that your business is verified, there's nothing more you need to do. You'll receive a notification when the review is complete. You can also check your status in your Security Centre. If we're unable to verify your business identity, we may ask you to submit your ID before we attempt to verify again. Learn more aboutwhen to use ID verification for business verification.
Generate an API Key to connect to a business software
Next, for Business plans, we configure the payment to be done and start the integration with an onboarding with Customer Success. After the payment is processed, the onboarding is automatically done once the integration is requested.
Once you have obtained a WhatsApp API account, generate your WhatsApp API account key and connect it to business software. As it has no app or front-end interface, WhatsApp API has to be integrated into a third-party WhatsApp CRM before you can use it.
Finally, you’ll have to delete WhatsApp (if needed) from the regular WhatsApp App and receive an SMS verification code to conclude the verification and start using WhatsApp via your BSP’s (us!) system.
For more details, you can reach out to us
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